01483 751400

Left Image Right Image

Terms Of Business

The advice , information and / or guidance contained within this site is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK


This site has been designed to be clear and as accurate as possible. However, for your protection, security and peace of mind, please take a little time to read the important and helpful information contained under the following headings.

Terms of business

The Financial Conduct Authority requires that we give you a key facts Initial Disclosure Document to tell you about our services. It explains the products we are able to recommend, our status and charging methods.

Our Terms of Business explain the main aspects of the way we operate, and how this affects you, the client. This Terms of Business Letter will be effective from the date of receipt but may be amended by us following any initial interview intended to ascertain your current financial situation, objectives, and attitude to financial risk. Any such amended Terms of Business Letter will be sent to you within 10 working days of that interview. However, irrespective of any amendments arising from such interviews, we reserve the right to amend the terms of this letter without your consent but we will give at least 10 business days notice before conducting relevant business, unless we consider it to be impracticable to do so under the circumstances existent at that time.

Our Terms of Business covers the following subjects, please see the subheadings below for further specific information.


Libra Financial Planning Ltd is directly authorised and regulated by the FCA under reference 452312.

Registered Office: Steward House, 16a Commercial Way, Woking, Surrey, GU21 6ET.

Registered in England No: 3569220 © Libra Financial Planning Ltd 2005.

You can check this on the FCA’s Register by visiting the FCA’s website www.FCA.gov.uk/register/ or by contacting the FCA on 0845 606 1234.


Libra Financial Planning Limited offers restricted advice: advise and make a recommendation for you after we have assessed your needs, but we only offer advice on limited types of products, or products from one company or a limited number of companies. Libra Wealth Management, a division of Libra Financial Planning Limited, offers independent advice: will advise and make a recommendation for you after we have assessed your needs. Our recommendation will be based on a comprehensive and fair analysis of the market.


When making a detailed investment or mortgage recommendation, we will confirm your objectives and any restrictions on the types of product that you wish to buy, and explain why, having assessed your needs, our recommendations are suitable for your individual circumstances in our suitability report. When arranging an insurance contract, including life and health insurances, we will confirm your demands and needs and any restrictions on the types of product you wish to buy, and explain the reasons for our recommendations in a suitability report.


We will, if required by you, supply copies of contract notes, and copies of entries in books, records and computerised records relating to you. We undertake to maintain such records for a period of at least six years from the date of each transaction.


We undertake not to transact for you, business in which we or one of our other customers or any director/partner/employee has a known interest, or we become aware that these interests conflict with yours, unless that interest is first disclosed in writing and your consent obtained.


Normally, we ask clients to give instructions in writing by completing the relevant application form and signing the appropriate declaration. Where you have a right to cancel your purchase, the product provider will give you notice of this in writing. You will be informed of any taxes or costs that may exist other than our fees, the period for which any illustrations are valid, and of the minimum duration of the contract. Our authority to act on a client’s behalf in accordance with these Terms of Business can be terminated at any time by either side in writing, without prior notice and without penalty. This will be effective from the date the notification is received. However, if transactions already initiated remain outstanding, the notification will only be effected once these have been completed.


As intermediaries we never own any products you buy or transact through us. All purchases will be registered in the name(s) of the client(s) unless otherwise agreed in writing. We will forward to you all documents showing ownership of your purchases as soon as it is practical after we receive them. Where a number of documents relating to a series of transactions are involved, we may retain each document until the series is completed and then forward them to you. In some cases the documentation will be sent to you direct from the product provider.


We may receive commission in line with standard industry practice. If agreed with the client, this is retained to cover administrative and general operating expenses. In accordance with FCA guidelines, where commission disclosure is mandatory, all commission payable to us will be disclosed prior to the transaction.


When we have arranged a contract for which you have given instructions we will not give you any further advice unless you request it, but will contact you shortly before the contract expires to discuss its renewal, if appropriate. Alternatively, we will be glad to advise you, at any time you ask us to.


We are obliged to conform to the UK Money Laundering Regulations and also adhere to the guidance notes from the Joint Money Laundering Steering Group. This process may require sight of certain documentation to verify the identity and place of residence of each client. We may also request that you inform us how any monies being invested were obtained/accumulated. If you provide false or inaccurate information and we suspect fraud or money laundering we will record this. We will not forward any applications or money to third parties/product providers until our verification requirements have been met. We take no responsibility for any delay where money laundering verification is outstanding. In circumstances where sufficient verification is not received in a timely manner after we have received completed applications, the application(s) and any monies may be returned to you.

Retirement post!
Mortgage post!
Investment post!
Insurance post!

Tax & Estate post!